@pg_kicks wrote:
I know you will say the reporting feature is woring fine so Im wastign ym time here but here goes.
I reported a seller multiple times over multiple weeks for selling fake items, nothing was ever done, I then had a call from the Pro-Trader team and we got talking about issues, I mentioned everything I have told this weekly chat numerous times but she (I dont wish to say her name on the boards) took ownership of the issue and contacted the correct departments and wihtin 24 hours the account was down so nobody else was purchasing fake items.
This clearly shows its the report system thats down as once its passed to the correct team the listings are removed. I will happily talk to any member in private message, if you'd rather not discus it on the boards and in public but just saying please report is pointless and basically insulting as I now have proof that doesnt work.
Hi @pg_kicks,
I'm glad action was able to be taken when you spoke to our teams on the phone.
Reporting through the site is the best way to report an item. Our vero team also works with brands to remove items belonging to them.
I am going to be transparent, there are many reports coming through all day and at the moment we do not respond to each report even if action is taken. Sometimes our agents can go above and beyond to get something actioned but it is not a sustainable way of reporting items.
I hope this helps to acknowledge what you experience while also clarifying that we do need to recommend members to report via the correct channels.
Thanks,
Katie
