@returns_andexdisplay wrote:
marco@ebay why should I provide a returns label and take all the risk incase the item is damaged or lost and then have to come begging to ebay for a postage credit where you provide no transparancy in accounting for credits for a specific case? If the item gets lost or damage ebay's response is often you are a business you need to account for the loss.
Amazon can provide specific credits for each case if a buyer abuses the returns system, why can't ebay do the same instead of hiding behind one credit in the invoice with no transparancy?
Thanks for your reply, returns_andexdisplay.
If you don't provide any means of returns in a not as described case, the buyer will have the option to ask us to step in, and in that scenario you might get a defect and if no actions are taken from your end, we will review the case and the case could be closed in the buyer's favor with a full refund without having to return the item. This is stated in our Money Back Guarantee, in case you would like to take a closer look to our policies.
Thank you,
Marco
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