@returns_andexdisplay wrote:
I was reading a post the other week regarding feedback and Estimated Delivery Dates. Can ebay confirm if a buyer can leave negative if a item is not received in ebay estimated delivery time? Would this be removed if it is still with in the sellers delivery/dispatch time?
As the estimated delivery ebay display to buyers often conterdicts what a seller is showing. I understand how the EDD works and it changes based on different parts of the country etc, courier performance etc.
The system of EDD simply does not work for small business which ebay keep claiming they support. The data is from past information. As a small business my working day does not always mirror past days/weeks.
I might ship out in the afternoon when a order drops one day as I am not busy. This is then reflected in the EDD improving a week or so later by which point when a order drops in the afternoon I am busy with something else and not able to dispatch so quickly that day and then run the risk of negative feedback or punishment from ebay with defects.
If I try to match the one day dispatch and 2 day delivery which the courier advertises but something goes wrong ebay punish sellers. No matter what option we choose: longer delivery ebay show quicker and confuse buyers. Show correct dispatch and delivery and something goes wrong ebay punishes account.
Hi , thanks for your post.
This would depend on the feedback in question, I cannot guarantee you anything as feedbacks can always be different and address different scenarios. Sometimes, a buyer may leave negative feedback because the item was late and encountered another issue with the transaction, like the item not being as described, for example. In that hypothetical scenario they are not just addressing the item being late or not, but they item not being as described as well, which they are entitled to do, and in that case it wouldn't qualify for removal. However, you can always request a removal, and if it qualifies for removal, it will be removed.
Thank you,
Marco
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