@reynardnoirrailwayana2015 wrote:
Hello all,
I've recently had a few issues with ebay policies differing in each country, particularly Germany. I have had cases raised because buyers didn't understand listings in English and wanted returns based on that, then Ebay Germany deciding cases in buyers favour as they too do not seem to understand the listing.
In another case I have had a INR case made well after 6 months since the item shipped, and the buyer failed to collect from the post office, under the UK ebay policy this case should have been clearly in the sellers favour (confirmed twice by ebay CS) but ebay.de still refunds the buyer. It seems there is a different policy there, but this is not made clear anywhere and policy on ebay.de is only available in Germany. This item was listed on ebay UK.
Another INR case was found in the buyers favour because the tracking info was not visible to ebay.de but had been on ebay UK for ages...
Surely it would be helpful for UK sellers to have differences in national ebay policies highlighted before we agree to ship to different markets? and it does seem that the different territories in ebay world are not exactly joined up.
Hi @reynardnoirrailwayana2015 ,
In regard to the item not as described case, as the buyer is in Germany the case opens on their side. eMBG is very similar in DE and the UK. If you would like to appeal based on information in your listing please reach out via the help pages.
For the INR, if the sale was 6 months ago they would be outside of eBay coverage. The appeal here would also be with the DE team and we cannot take this action here.
There should be no issue with the language when it comes to our teams as we are a global team and some agents may even be based in Ireland or the US.
Thanks,
Katie
