@returns_andexdisplay wrote:
I have two item not as described cases opened this week. One was quickly closed after as they opened the return for the wrong item as the picture they inclued did not match my listing. So without a return coming back I am not able to repot the buyer or dispute the return and now will be hit with service metric defects.
How do I get these removed when they are included?
The second return opened today for not as described, the buyer clearly had not read the listings or looked at the pictures. When messaging the buyer to point this out they have agreeded to pay for the return postage. However I will be hit with service metric defects again for doing nothing wrong. Is there away of getting this taken off? As if I accept the return I have to then report the buyer and hope ebay might give me a postage credit but never actually show a brake down of postage credits as there is no transprancy with ebay for things like this.
Hi , thanks for your post.
If you wish to report a buyer, you can still do so from here. However, it sounds like they filed the first case by accident.
If the case was closed, and we didn't step in at all, this wouldn't cause a defect in your account. So, no need for you to remove any defects. You would get a defect for this only if the buyer asks us to step in, after not receiving a solution from the seller.
Regarding the second return, if they have filed an item not as described case, the best thing you can do is providing them with a returns label, so they can send the item back to you. Once you receive the item, you have 2 business days to issue a refund.
Since we don't handle the items, we wouldn't be in a position to dispute the buyer's claim here, which is why the return would need to go ahead. If you don't accept the return or provide any means or returns, the buyer will have the option to ask us to step in and in that scenario you may get a defect in your account. For further information, you can visit our Money Back Guarantee.
Thank you,
Marco
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