I have two item not as described cases opened this week. One was quickly closed after as they opened the return for the wrong item as the picture they inclued did not match my listing.  So without a return coming back I am not able to repot the buyer or dispute the return and now will be hit with service metric defects. 

How do I get these removed when they are included? 

The second return opened today for not as described, the buyer clearly had not read the listings or looked at the pictures. When messaging the buyer to point this out they have agreeded to pay for the return postage.  However I will be hit with service metric defects again for doing nothing wrong.  Is there away of getting this taken off? As if I accept the return I have to then report the buyer and hope ebay might give me a postage credit but never actually show a brake down of postage credits as there is no transprancy with ebay for things like this.