@lord_and_lady_m wrote:
I didn't get a repsonse to this a few weeks ago. This is in relation to the impressions beta tests we were put on without our knowledge or consent.
So here it is again:
The user agreement actually states it not liable for things that aren't reasonably forseeable. I firmly believe, if they have done this test, they would have had a hypothesis or success or no success. It would be reasonable to believe that if their little experiment of messing about with impressions didn't work then businesses would lose sales. Not only that it doesn't state in that section them not being liable for something they have purposefully done to selected stores.
User Agreement: Section 14
We (including our parent, subsidiaries, affiliates, directors, agents and employees) shall not be liable to you in contract, tort (including negligence) or otherwise for any business losses, such as loss of data, profits, revenue, business, opportunity, goodwill, reputation or business interruption or for any losses which are not reasonably foreseeable by us arising, directly or indirectly from:
- your use of or your inability to use our Services;
- pricing, postage or other guidance provided by eBay;
- delays or disruptions in our Services;
- viruses or other malicious software obtained by accessing, or linking to, our Services;
- glitches, bugs, errors, or inaccuracies of any kind in our Services;
- damage to your hardware device from the use of any eBay Service;
- the content, actions, or inactions of third parties, including items listed using our Services or the destruction of allegedly fake items;
- a suspension or other action taken with respect to your account or breach of the Abusing eBay section;
- the duration or manner in which your listings appear in search results as set out in the Listing conditions section; or
- your need to modify practices, content, or behaviour or your loss of or inability to do business, as a result of changes to this User Agreement or our policies.
Not only that, it then goes on to say, if they are found liable ...
If we are found to be liable, our liability to you or to any third party is limited to the greater of (a) any amounts due under the eBay Money Back Guarantee up to the price the item sold for on eBay and its original postage costs, (b) the amount of fees in dispute not to exceed the total fees which you paid to us in the 12 months prior to the action giving rise to the liability, or (c) £100.
As far as i'm concerned this does not mean ebay can do what they want to our accounts wiithout any redress. This was not an accident, this was an intentional experiment to the detriment of thousand of sellers worldwide.
And now, despite impressions seemingly going back to normal, they aren't they're all now impressions for external places, so it seems anyone actually searching ON ebay aren't seeing us as sales are still dead.
Hi lord_and_lady_m, thanks for your post.
I can see has this been clarified to you before, while I understand where you are coming from, the answer would still be the same, no compensation would be offered here.
Thank you,
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