@nsa.ltd wrote:
As a seller I'm getting increasingly frustrated with eBay harrassing buyers questioning whether they have received their item or not, typically 2 days after the item has been posted. This not only increase INR cases dramatically, it also puts the seller under immense pressure. I have had countless INR cases opened merely 4 days after the item has been purchased, and 3 days after it was posted. Why are you doing this? Why are you messaging buyers continually with 'Have you received your item yet?' 'If you've not received your item yet we can help!', which then leads to the buyer opening a case. This needs to stop!
Hi nsa.ltd, thanks for your post.
This may happen when a transaction is not marked as dispatched and/or a tracking number wasn't added, this will specially happens after the estimated delivery date. Buyers aren't able to file an item not received case before the estimated delivery date has passed, so if you see a case where an item not received case is file before the estimated delivery has passed due to this emails, please report it to us, and we will be happy to look into it.
Thank you,
Marco
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