@williabaxte7 wrote:
I had a buyer buy an item off me via best offer and I accepted the offer and item has been paid . She has asked me to hold onto till they are back from holiday at end of this month. I agreed. Would be able to appeal aagainst any defects on my account
Hi williabaxte7, thanks for your post.
This is not something I would particularly recommend, while I understand the buyer is asking you to hold onto it until they're back, we cannot guarantee the defect will be removed. It is the buyer's responsibility to receive the item they ordered.
So, if you decide to send the item anyway and the item is not delivered due to the buyer not being able to receive the order, you will be protected as long as we can confirm this with a tracking number. However, if the buyer is not able to receive the order, the best thing to do would be asking them to cancel the order, so you can cancel the order under the reason "Buyer asked to cancel", and then the buyer can order again when they are able to receive the order ok.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
