@louisianna wrote:
Hi, Im having major problems with delivery times.
2 Examples:
1. My cut off time is 2pm on Wednesdays. I never work on Thursdays so next dispatch is Friday. Yet, my delivery times are showing as Friday-Monday for 2nd class post
2. A customer ordered an item special delivery on Friday. They were shown delivery as Saturday. Royal Mail do not guarantee special delivery on Saturdays, unless an extra fee is paid. She was able to open an IND on Sunday and has been sending me messages that I am a liar.
I have spent literally hours on chat with customer advisors who keep telling me that it will be looked at urgently. It has been like this for months.
I cant take a day off when I want to - eg for the school holidays my dispatch has been set to Mon, Wed, Fri, but customers are still being shown dispatch on Tuesdays.
Hi louisianna, thanks for your post.
If you give me 2-3 examples with screenshots and item numbers, I will be happy to report this to our IT team, so they can review that for you. Once I get this reported, they will provide me with and update, and I will update you here as soon as I hear back from them.
Thank you,
Marco
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