@pg_kicks wrote:
Thanks for getting back to me, apologies in advance if you have only just received this information this morning but I'm slightly annoyed that it's taken 7 days and me asking again to get a reply when I asked in last week's and mentioned it in the thread that you said both you and that team directly read. It's not the customer service I'd expect.
Also can you please find out how long a report should take to be actioned upon, not an exact time but some sort of guidelines would be great as its currently not fit for purpose, again I will happily send you a list of accounts trading illegally, selling fake items bypassing the authentication guarantee scheme if you wish.
Thanks
Hi @pg_kicks
I totally understand the frustration with this. We always do our best to come back to you with updates as soon as possible. In some cases the other teams can come back with questions and there is some back and forth fo a while. This can lead to a delay in posting back in the community with an update.
I cant give an exact time on how long it takes to action a report, these are handled in a different location. It can generally take about 72hrs but this can change depending on the volume of reports.
Thanks,
Dave
