Thanks for getting back to me, apologies in advance if you have only just received this information this morning but I'm slightly annoyed that it's taken 7 days and me asking again to get a reply when I asked in last week's and mentioned it in the thread that you said both you and that team directly read. It's not the customer service I'd expect. 

Also can you please find out how long a report should take to be actioned upon, not an exact time but some sort of guidelines would be great as its currently not fit for purpose, again I will happily send you a list of accounts trading illegally, selling fake items bypassing the authentication guarantee scheme if you wish. 

Thanks