@icecarmedia wrote:
marco@ebay wrote:
@icecarmedia wrote:
The MBG states;
Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local collection option.
If tracking shows a delivered to "safe place"(I.E. not delivered to the address but, possibly, somewhere nearby)
Why is that enough to show a successful delivery?
Hi icecarmedia, thanks for your post.
As long as you have a tracking number showing the item as delivered, and the tracking info matches the postcode/location of the buyer's shipping address, that would be enough proof that the item was delivered and you'd be covered in that scenario. We normally go with the tracking information, so as long as it shows as delivered and it matches the postcode/location of the buyer, it will be ok.
Thank you,
Marco
I'm asking as the buyer who is unaware of the whereabouts of this "safe place" and unable to gain info from either seller or courier.
Thanks for your reply, icecarmedia.
In this scenario, the buyer would need to follow that up with the courier since they were the ones responsible for delivering the item. As a seller, you can try reaching out to the courier as well to see if you could get further updates. Alternatively, the buyer can try checking with their neighbours to see if they took in the parcel for them.
Thank you,
Marco
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