@Anonymous wrote:
Regarding Item Not Received cases, the help pages say:
When you can ask eBay to step in
Once you've requested a return or reported that an item hasn't arrived, the seller should respond within 3 business days. After that, you can ask us to step in and help.
Yet I opened an INR on Monday morning 31st July, and the seller added the tracking number shortly afterwards, but it says in the case details:
Updated tracking details are now available. If the issue is still unresolved by 5 Aug, you can ask us for help.
Surely if it is 3 days, as per the help pages, then that should be Thursday 3rd?
Hi kempseykate, thanks for your question.
Yes, that's right, normally the 3 business days start counting the following day after filing a case. So, if you filed a case on Monday 31st of July, you should be able to ask us to step in from Friday 4th of August. If this is not the case, could you please PM me the item number, and I will follow that up for you please? As soon as I get an update, I will update you on this post.
Thank you,
Marco.
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