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@louisianna wrote:

Hi Ebay Community team

I am still having issues with delivery times. My dispatch days are set to Mon - Wed and Friday every week. I never work on a Thursday.

Yet items purchased late on a Wed afternoon are still being shown as delivery on the Friday - the day they will be dispatched.

 

Also please could we be able to change our cut off times and it be effective immediately - I had an emergency this week but couldnt change my cut off to reflect the fact that I would not be able to dispatch any more items. And the same with holiday settings - please can we be able to start holiday with immediate effect. We dont always have advance warning of situations that arise. When you work on your own there is no backup

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Hi @louisianna ,

The delivery date calculation is based on other factors  as well as dispatch. It also takes into consideration previous performance so can take into account if previous performance has shown items were being dispatched on Thursdays.

With regards to cut off times and time away settings taking effect immediately I will raise this with our shipping team.

Thank you,

Kat