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@elecandtec wrote:

Hi.

 

I bought some paint on Ebay but the lid came off in transit. Fortunately the paint was contained in the packaging, but I had to throw it all away. The seller wants me to open a dispute and then they will refund me, but there are no options that allow me to claim a refund without me having to return the item. Obviously I can't do that!

 

I took photos and a video of my opening the parcel, showing the leaked paint and mess.

 

What do I do to get my money back please?

 

 

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Hi @elecandtec ,

I would still recommend opening up the return case as you will be able to add the evidence of photos to show how you received the product. Cases are dealt with on a case by case by basis so reach out to our cases team through customer support and they can review the details with you.

Contact us option here

Thank you,

Kat