Hi.

I bought some paint on Ebay but the lid came off in transit. Fortunately the paint was contained in the packaging, but I had to throw it all away. The seller wants me to open a dispute and then they will refund me, but there are no options that allow me to claim a refund without me having to return the item. Obviously I can't do that!

I took photos and a video of my opening the parcel, showing the leaked paint and mess.

What do I do to get my money back please?