@pre_worn wrote:
Hi Katie,
Thank you for your response.
How about the example below?
"The item didn’t arrive. They said the item tried to be delivered but that wasn’t true. Luckily I didn’t pay out a lot of money for something that didn’t arrive"
Please be aware though, the courier did not actually attempt delivery as stated.
Thank you for your reply.
It would depend on the situation as a whole and I would not be able to comment without discussing the case in detail. We would need an agent to review tracking, messaging and the purchase itself. As we are unable to discuss cases publicly here on the boards I recommend speaking to our teams via this help page.
Thanks,
Katie
