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@kazuya1441 wrote:

Hello, I ordered an item from the USA on 3 May but it still has not arrived. I have been tracking the item and it seems to have arrived in the UK but has been stuck in "Customs Cleared" status since 10 May. Do you know this is? Is there anything I can do?

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Hi @kazuya1441 ,

Items can take longer to be delivered coming from the USA and going through the customs process. Once its is past the estimated delivery date you should have the option on the order to open up a case that you didn't receive the item.  You can do this be clicking on the more actions drop down and selecting " I didn't receive it"

Thank you,

Kat