Hi,

I would appreciate some clarification on the policy mentioned below. It may seem like a minor detail, but I would like to ensure clear understanding.

https://www.ebay.co.uk/help/policies/selling-policies/seller-protections?id=4345

What if something happens that is outside of my control?

We will protect you by removing negative and neutral Feedback and defects when things happen that are outside your control.

If a courier declares that an order is lost after it has been in transit within their delivery network, and the tracking has stopped without any further updates, can we consider this situation as something outside of our control for the removal of feedback?

Obviously, the buyer would be refunded at this point.