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@vintage.antique.chandeliers wrote:

Sold a Very Large Antique Brass Chandelier for £475.00 

 

Size of item was in the description, and chain height can be altered.

 

The current maximum dimensions are as follows.

 

Current Height with Chain and Ceiling Rose - 114.0 cms - 45.0 inch

 

Height without Chain and Ceiling Rose - 65.0 cms - 25.5 inch

 

Diameter / Width at Widest part of Arms - 80.5 cms - 31.75 inch.

 

I spent over 5 hours crating and boxing it up, packing materials and shipping costs approx £55.00

 

27.05.23 - the day after delivery, Buyer Messages to say Morning, unfortunately I have to send back the light. My dining room ceiling now has to be dropped so I won’t have enough space for the light 

 

I Replied,  Return Address is, xxxxx - Please make sure the Chandelier is Securely fastened into the crate the same way it was sent out.

 

29.05.23 Case Opened, Buyer Returning Item. £475.00 Now on Hold.   Return reason - Doesn't fit. . .  Comments - I now have to drop my dining room ceiling so the item doesn’t fit.

 

30.05.23 - Buyer Messages to say, Hi, the chandelier is being collected tomorrow. I haven’t taken it out of the box do it should be secure. It looks lovely and is a real shame my ceilings have been lowered

 

I will currently be £55.00 out of pocket for the outgoing postage.

 

I would like to know who is going to be paying for the return shipping label, which is on the case probably supplied by ebay, which I have just checked is Parcelforce 48 and will not even be suitable for the size of the package, as I used 48 Large, and what if there is an additional charge if it arrives here without incorrect label

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Hi @vintage.antique.chandeliers ,

The responsibility of the return postage  is based on the reason code chosen by the buyer at the time the case is opened. Due to the value of this item and the fact we cannot provide 1-1 support for cases here we would recommend reaching out to customer support to review.

Thank you,

Kat