@drgwalker wrote:
Buyers email addresses…prior to Managed Payments, the email address could be garnered from the PayPal notification. Managed Payments – it could be found on the ‘Print Invoice for Own Records’ within seller hub. None of these options are available now, nor is the encrypted eBay email address that used to appear (somewhere).
In the past I’ve managed to get the buyers email via the ‘live chat’ feature – not so at the weekend when speaking to the US reps who informed me that under no circumstances would eBay give the buyers email address to the seller.
Can you confirm your policy on this, as when shipping overseas via courier both the email address and telephone number are a prerequisite (I get the telephone number via the app on the ‘Sold Items’ list)?
Can’t be anything to do with data protection as every other platform that I sell on provide the buyers email address at the point of purchase.
Hi @drgwalker
For privacy reasons we no longer show personal email addresses on site. However, you can contact them with an email using their Buyer alias email address this can be found on the view orders page. The address will end in @members.ebay.com.
Thanks,
Dave
