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@petals-and-paws wrote:

I am having more and more buyers upset by eBays EDDs - for example, buyer purchased on a Friday evening, EDD was Monday to Wednesday; I wasn't even due to dispatch until Tuesday. The buyer messaged me on Saturday asking why not yet dispatched as understandably, as delivery was estimated from the Monday, she expected it to be dispatched BY the Monday. I had to try and explain eBays estimated delivery dates, how I MIGHT have posted it sooner but I couldn't,  as I have RM collections which are Monday - Friday, I up going back and forwards with her, she became more and more frustrated and ended up cancelling the order and leaving me a lovely negative.

 

So my question is - is there a link for buyers to explain how eBay calculate their EDDs which we can direct buyers to?

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Hi @petals-and-paws,

Please find the link here for explaining the calculation of estimated delivery dates to buyers.

Thank you,

Kat