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‎24-05-2023 2:55 PM
@wecheck wrote:
I've had 2 payment disputes on processing over a month, was told on the 2nd of May that they would be resolved very soon only to be told today it'll likely take almost the full 90 days!! Both buyers are long banned and tracking shows delivered but ebay keeps passing the blame onto me and I'd presume £2350 been held would affect majority of ebayers. How can I get all the blame when I should be covered with sellers protections & have no way of looking into a buyers order history and am not a payment processor I'm just a seller..
Hi @wecheck ,
I understand this is quite alot of funds to have on hold. While we cannot control the timeframe of how long the resolution takes due the dispute being filed with the buyers financial institutions I'll follow up with our payments team offline to get some clarification .
Thank you,
Kat