@returns_andexdisplay wrote:
At what point do ebay hope to have a better funcioning site? As currently is is awful for both buyers and sellers. Business sellers seem to be paying a premium but not receiving a premium service from ebay with all the glitchs currently.
Messages received recently:
Customers asking if a item can be shipped when nearly all listing have shipping included. Not the first time recevied this sort of message in the last few months.
Customer messaging saying they can't pay for a best offer item as error message - lots of messages about this on other chat groups
Buyers don't seem to be shown listing, descriptions espicially for used items which mention defects. Then get hit with not as described returns or negative feedback. Which ebay seem unwilling to now remove.
ebay champion preloved, second life etc. These items are not brand new and likely to have imperfections and important that buyers read descriptions, condition reports. But it seems ebay recent changes are all about getting the buyer to click buy and pay as quickly as possible and then leaving sellers deal with the hassle of returns, negative feedback and defects on accounts.
Tried to relist an older item today with sell similar but the video did not transfer over as saying video not approved.
As with all websites and especially with a site this big there can be technical issues but they can be caused from issues on our side or the end users and the software they are using. As was the case with some of the issues you've mentioned.
With cases it can be difficult for the resolution center team to contradict the buyers reasons so with preloved items especially we always advise sellers to state any imperfections with the item when creating the listing. This will then help with the outcome of any opened cases.
I cant see what happened with the video not being approved but this could have been for number of reasons for example, the size or file type of the video or it may have breached one of the policies found here .
Thanks,
Dave
