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@lord_and_lady_m wrote:

What has happened to ebay? I had perfectly fine sales, Apriĺ 7th there was an obvious change in traffic.

 

I contacted support May 2nd and traffic was getting less and less. They told me to turn off sponsored listings. I left it off for a week and it's been pretty much zero sales since.

 

I look at Terapeak insights and see there are sellers still selling in my category, so why is it that i've been switched off.

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Hi @lord_and_lady_m ,

There isn't a function on eBay that turns off an account to not allow sales. I appreciate there may be times when sales drop and this can be down to various factors such as seasonality and cost of living as examples. We will request for that call of the 2nd of May to be checked to ensure that correct information and advise was given as promoted listings is a great tool to use.  We are not aware of any tech issues that occurred since the April timeframe that would be impacting sales.

We cannot review account performance on a individual basis here due to it being a public platform. I would recommend to reach out to customer support here so they can do an internal check and provide support for optimising.

Thank you,

Kat