Suddenly, I've also had 2 item not received cases opened. I very very rarely get any. 

Both people have escalated and won. So what then will happen as it less and less sales, those cases as a proportion the sales within the defined period, will be greater. That will put me into below average which in turn I guess will make traffic less, plus I'll have to pay even more. 

Has eBay been pushing people to open cases more than ever or not giving people an option to contact us first? One of these customers was one of my regular customers and hasn't replied to anything I've sent her.