@nat_pol wrote:
Basically I have an issue with negative feedback left for me. The short story is: I had request for an item not as described and there was technical issue related to that request and I contacted ebay representative regarding this. After investigating it they decided to close the case without me needed to refund the buyer, but ebay refunded themselves. It was ebay decision and after that I received negative feedback from angry buyer stated they left without item and refund (but I seen notice refund was issued by ebay). I contacted ebay again and ask to remove that feedback as it absolutely was not my decision to close that case in this particular way and it was not my fault. Feedback removal was refused. I just want to know why it happened this way?
Hi @nat_pol
Unfortunately we don't deal with feedback from here, you will need to speak to the guys in CS. It sounds like the feedback may not have been removable because there was initially an issue with the transaction but I wouldn't be able to provide a better answer because I don't have access to the systems to view the details.
Thanks,
Dave
