@tenovuscancercare wrote:
Thanks Dave, I wasnt aware of the change TBH and it is a lot of extra cost for a charity to absorb. Yes we can list more auctions for free during the week, but we will surely miss out on the best conversions? Thanks for taking it back to the team - if they could also check into cliams some charities are getting these fees refunded when raised and others arent?
These could be courtesy credits or there may have been another reason for the credit being processed by Customer Support out of the norm. This is usually on a case by case basis but without seeing the details of the transaction I wouldn't be able to comment on what happened.
Thanks,
Dave
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