Sorry.... another issue with the invoice/packing slip format when printed on A4 label paper, or 4x6 labels...

Since ebay changed the invoice format last year, buyer's personal mobile phone number and email address details were added to the label space (see pic in previous post).

Since then we have received many complaints that we are displaying their personal contact details on the package for all to see. We queried this and were told that 'couriers may need this information, so there are no plans to change it'. However, realistically speaking, in this country, unless you are shipping something very large and heavy, no courier will EVER call the recipient, certainly not Royal Mail, Evri, DPD, Yodel etc who handle 99.9% of ebay deliveries, so having this info on the label is totally unnecessary.

Isn't this a breach of the customer's peronal information, i.e. data protection? If it is not changed, we will have to cross or cut it out manually because it is upsetting our customers and may be breaking the law, surely this is something that should not be necessary in this day and age.

We have tried all ways and means to remove those details from the print... zooming in, changing print sizes and paper formats etc, but nothing works.

Could these personal contact details be made a print option please?

Here's hoping we can get feedback on this as with the other issue, rather than the usual 'comments have been forwarded', it is that important and we need to know what the relevant team is thinking in order to plan for the absolute worst case, i.e no-one at ebay cares about it. I'm sorry to say that, but this is the impression we're too often getting when hundreds of complaints are made and no action is taken on ebay's side.

Thanks.