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@sparrowfallthree wrote:

Hi I have a issue with Personalisation, I sell items that buyers can add their age, so I write Age (maximum of 3 Characters) in the Instructions so I expect the order to come through with Personalisation "40" for example, the last two days I have several Personalisations saying (Examples) "Best Darts Player in Cheshire" and "Happy 40th You Old Man"

would't it be better for ebay to put a limit on the amount of Characters that buyers can use, by me adding the quantity to a box or something, so after they have typed in the first two numbers it would not type anymore. I have had to cancel these orders, since buyers do not respond to emails, so blackmarks against me. Would this be a good idea to implement this

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Hi @sparrowfallthree ,

Thanks for this feedback on the personalisation. At the moment the box allows 250 characters but you do make a good point about limiting the amount a buyer can use. I will pass this onto the relevant team for review.

Thank you,

Kat