Hi

Sold a brand new graphics card on Ebay.  It had been an unwanted gift.  Buyer bid and accepted and send it off.  A week after he received it, Ebay contacted me to say that he had asked for a return due to the item being faulty.  I do not accept returns.

He said it seems be hitching and crashing which I regard as a technical issue and I have subsequently referred him to the manufacturers website where they have technical support and if the item is deemed faulty, they will arrange an RMA under its warranty.  There are many things which can cause these issues but it doesn't mean that the actual item is faulty, it could even be his own equipment not being sufficient for the card.

He was reluctant to follow this advice and said that he had done all that was reasonably possible but didn't do as I had suggested and still wants a refund.

I am reluctant to refund him as the item received by him was brand new, unopened and unused and if he returns it to me, it will no longer be in that condition and hence its value will be far less. 

My last response to him has not been replied to and that was five days ago.  I fear he may not do anything further for a while but how long do I have to wait before Ebay stop the hold on my funds?

Await your advice

Thank you