@darth_baggins wrote:
Can you please explain why a buyer is allowed to open an INR case where the tracking is already uploaded to the order and shows delivery?
Surely an INR should be automatically denied if tracking is already present and shows delivery? Otherwise what's the point of having tracking?
The option is there in case there is something that need to be added or checked. For example, the item is delivered to the wrong address or left with a neighbour.
I will pass your feedback the development team to see if there is a way to integrate more into the INR flow.
Thanks,
Dave
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