@darth_baggins wrote:
Please can you explain why messages in INR cases are now truncated?
Up until recently I could read the entire messages between myself and the customer but now the messages are cut off and only show the first 200 or so characters. I don't see the point in this change as sometimes I need to refer back to what was said and I now I can't.
I've attached a screenshot and redacted it but you should be able to get the gist of what I mean.
You should have the option to click see more at the end of any messages:
Is this option not available to you?
Thanks,
Dave.
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