@pg_kicks wrote:
Hi,
Could you please tell me why on the FAQ on the authenticity Guarantee you spell out that if a customer marks it as customised they will bypass the scheme, this is just giving scammers a step by step guide on how to con ebay users out of money.
Ebay claim many users know about the scheme, but as I sell in this market and get 50% of my customers asking why the shoes have been delivered to a location in London and not them it clearly shows they have no idea about it, this is even after I send them a dispatch email letting them know.
I have spoken to the Authenticity Scheme team and they say they can not authorise customise shoes, but again this is false, you can still say the basic shoe is a genuine Nike/New Balance/Adidas and its been customised, its just eBay dont wish to do that.
I have reported numerous pairs but very rarely are they removed or if they are a new account pops up with the same listing/picture, so the moves eBay mark are clearly not enough, you could stop this by having the customised shoe go via authentication to confirm even if its been repainted that its a genuine product to start off with.
I obviously expect a we shall pass this on but the FAQ will stay the same and nothing will be done but at least I have highlighted it once again.
Hi @pg_kicks,
Thank you for you insight into this topic.
At the moment customized shoes are not a part of the Authenticity Guarantee Programme. The team is constantly adding new categories, brands, and items so I am not sure if this is something they plan to add in the future.
I understand what you mean in regard to this being a benefit to be checked so I will send this on as feedback to the Authenticity Guarantee Team.
Thanks,
Katie
