Feedback is not working on either of our accounts, I will show 1 example from this account.

This account shows 99.9% with no negatives in the last 12 months when you click it, see below:

If you click on the zero for negative, you see this

As it happens, a totally unfair negative feedback as the buyer has come back and told us that they realised afterwards that their expectation of a reply in those 5 days actually also included Good Friday, Saturday, Easter Sunday and also Easter Monday.

That is a separate issue that might need resolving, that the buyer's expectations do not match what is reasonable.

Can eBay please look at why something so basic, that has existed for more than 20 years does not work?

Regards

Russ