We sold an item on Thursday last week, 30th March at 9.55am

Was before our cut off for same day shipping.

Buyer picked the free delivery option of RM48 which is not now and never has been 48 hour delivery. It is merely a business equivalent of 2nd class post.

2nd class post is an economy service, the cheapest service Royal Mail offer and RM48 is the same service. Literally the difference between the two is that 2nd class has no VAT content in it's price, RM48 has VAT content it's price. They are otherwise the same, identical, no differences, one does not get special treatment compared to the other, equal in all regards, co exist in state of equitable parity.
According to the Royal Charter that the Royal Mai must follow, 2nd class post and all derivatives is a 2-5 working day service, excluding public holidays, bank holidays and the day of posting.

So why does eBay insist on telling the buyer the item will arrive between 31st March - 1st April?

I fully expect the eBay reply will be that you are constantly monitoring previous performance and it is a variable estimate based upon that.

Why have buyers constantly disappointed in delivery speed?
Why have sellers constantly wasting their time explaining to buyers that the item is not late.

Buyers constantly accuse us of sending items late, etc as they do not arrive withing eBay's cuckoo land estimates.

I am at the point of being sick and tired of the same being rinsed and repeated.

Can eBay just tell buyers that the cheap option is free, but not fast and certainly not priority delivery. Just tell buyers the truth. It would stop a lot of wasted time for sellers. It would stop a lot of disappointed for buyers. It would mean sellers would have more time to work on other areas of their business, which might include answering important questions that lead to more sales. Have more time to list items so they can grow their business. eBay could also have the chance of making more money too, as if there is no point to pay to upgrade the shipping to a faster service, then eBay and their shareholders loose an additional revenue stream, as you do not take a percentage of what has not sold. If no one buys the upgraded delivery, because economy is now told as priority, then you will not get the FVF's from the upgrade to 1st class / RM24 or Special Delivery.

Literally everyone wins if this is fixed and buyers are told the truth.

Buyers have a better experience and feel honesty has been restored with the sellers about realistic delivery times.

Sellers get less hassle answering about why something that is not late, is apparently late.

eBay get more return buyers as they have a better experience overall, as the service they receive better matches what they thought they were getting.

eBay have a chance of additional revenue from buyers that would happily pay more for faster shipping but do not bother as the free delivery is arriving the next day anyway!!

Please can some one from eBay have a proper look at this and get it sorted.

I am fairly sure that no one really cares about the dynamic delivery estimates, just say the following

2nd class / RM48 - 2-5 working day delivery

1st class / RM24 - 1-3 working day delivery

RM Special Delivery - 1 working day delivery

If everyone is told 2nd class / RM48 is 1-2 day, they are never paying for an upgrade and always blaming sellers, often sending us a message saying that "we told them" delivery will be 1-2 day, etc

If a buyer os told the item will be delivered in 2-5 working days and does arrive in 2-3 days, they are very happy. Versus them being told 1-2 days and it takes 3-4 and them being disappointed.

It is better to under promise and over deliver, than to over promise and under deliver.

Members here are constantly taking about this self same issue and nothing ever happens, eBay hold seller's to account for promises we cannot keep and definitely would not and do not make. Buyer will always be happier if you exceed their expectations, rather than constantly doing the opposite by failing to meet their expectations.

Please, please, please can you do something to stop this misleading buyers with the quite frankly bonkers and way out of touch delivery estimates.

Cheers

Russ