Hopefully someone can offer some advice on this long term problem we have with selling limits and thank you for giving us the chance to speak to someone directly for support.

We feel like our ebay account is being limited on the amount of daily sales we can get either by volume of units or total £ sales.

We are struggling with flat line sales regardless of what we do on the account.

An example of daily sales:

Wed 1st March: £612
Thur 2nd Mach: £611
Friday: 3rd March: £639

Wed 15th: £660
Thur 16th: £632
Friday 17th: £632

We have days/months where the final total is EXACTLY the same. Which you might expect if you were selling the same type of item with the same price but we are working from 50,000 listings with different prices.

This is based on selling low value media in volume typically 200+ orders per day.

The listing limit/sold limit/transaction total value limit on the account arfe not even using 50%.

The ebay account is 20 years old, top rated seller, 99.8% feedback and in excllent standing with monthly transaction limit of 800k and 150,000 items. Return rate 0.01% late delivery 0.49% (caused by courier not us).

We have 50,000+ listings currently but sales were the same when we had 10,000 listing. What happens is we add new listings and the old ones stop selling. We take the new ones out of stock and the old ones start selling again so it's not an inventory quality problem.

If we send offers to buyers which can typically go to 2000+ people we will see an instant boost in sales 25% but that will follow the day after with a drop so it averages out over the 2 days as if we had not sent the offer. This can average out to £632 exactly on some days in the past.

We have sponsor adverts on 90% of our listing but when we have no sponsor adverts running the daily/weekly/month sales are still the same. Change the sponsor cap rate between 2% and automated no percentage the daily/weekly/month sales are still the same.

If we stop selling for a day we will get nearly double the volume the next day but the week will average out the same.

When we update our listings to £1 per listing more than other sellers the daily/weekly/month sales are still the same.

When we update our listing to 0.01p under other sellers and update daily the daily/weekly/month sales are still the same.

If we set the daily working cut off time to 4PM sales are the same if we have it set 6AM for same day dispatch.

I've tested having listings with no data/specs and listings with specs/data and it makes no difference.

I have talked to customer service multiple times who can't answer why we have this problem. 

I have talked to a memeber of the pro trader team in Ireland who advised we need to speak to the trust and security team which we have but they couldnt help.

Posted this from a different account to our listing account as I dont want this information showing in google results and linked to our brand/account.

I have seen lots of sellers with multiple accounts selling the same items which I assume is the way they get around it. This is not something I want to do and I assume selling the same items on the same account would be against rules anyway.

Can anyone help?