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@a-touch-of-sparkle wrote:

The dreaded EDDs.

I only post on a Monday and Thursday afternoon due to home and work commitments.

I have 3 day dispatch set up, only use RM 2nd class delivery, which is dropped at the post office in my home town of Broadstairs in Kent.

Can somebody please explain how I can stop getting buyers sending me messages as their item has not arrived on the Tuesday ( for Monday post)  and Friday ( for Thursday post) as that is when Ebay are telling them it should arrive please?

I have attached my EDDs for the items scheduled and sent out this Monday, and it makes no difference when they purchased, or how far away they are - the dates appear to be random. They all go in the same bags.

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Hi @a-touch-of-sparkle ,

I understand there is a lot of frustration around the EDD's. We have checked and confirmed on many occasions with the shipping team and with examples provided and they have advised it is being calculated correctly with the model that it used.  Please also note alot of users do not dispatch according to what they state on their listings. Alot of factors are involved in the calculation. Dispatch, handling, the delivery courier, past delivery performance, carrier performance( constantly changes) and location of item and buyer location. 

Thank you,

Kat