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@mteconlineshop wrote:

Hi

 

Can it be explained please why eBay have now removed the buyers contact phone number when they ask for a delivery to a drop shop, i.e Argos etc

 

Due to the shops or eBay not contacting the buyer a text to there mobil is a great solution. Now causing isses with phone number being removed

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Hi @mteconlineshop ,

This would be due to privacy and security regulations .The ecp number is what is needed for these transactions for collection orders. If there is an issue with the shop not putting the ecp number into their system ( generates a notification to the buyer) then the buyer can reach out to eBay to escalate.

Thank you,

Kat