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@gh-5635 wrote:

Hi there 

It seems like you didnt understand my concern,

Im very confused about my account is permanently restriction or not

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Hi @gh-5635 ,

We can't comment on restrictions or suspensions on the community as we cannot check into accounts. You will need to follow up with the document request by email to have the details reviewed. One you have provided what they asked for they will take some time to review and usually come back to you by email.  If the information that is requested is not provided there is a risk of a permanent restriction but as we cannot check into account details here so you will need to continue to follow up with customer support for this.

Thank you,

Kat