Thank you Kat,

I really do not understand though how they can expect something posted by Royal Mail to arrive the same day.  Even Special delivery is delivery the following day.

Also all of my listings/items use the exact same business policies including postage policy and yet some say the buyer will receive their item within 2 days and some within 3 days - there is definitly a fault somewhere.

I have been trying to get this fixed now for over 2 years and it is just getting worse.

I appreciate that it is not the CS teams fault, but I do feel that something more could be done to rectify the issue.