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@kezyboy0_2 wrote:

I bought a mobile phone and today i have received a package with the phone box but no phone in it, I am fuming and crying.

There was an outer package which i opened and inside was an openened package with the box. I thought the wholw thing seemed light when i picked it up at the front door.  all that was in there was a box a charge wire and a plug. Ive taken photos of what i received. I have noticed on the package labels there are two different weights printed on the labels. the biggest package was the outside package.

what can i do. I annot afford to loose all this money for an empty box.

please help

 

 

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 Hi @kezyboy0_2 

You are protected by our Money Back Guarantee for any issues you have with a purchase. As the item didn't match the sellers description you can open a return by following these steps:

To start a return, select the item you want to send back from your recent purchases above, or follow the steps below:

1. Find the item in your Purchase history and select Return this item.
2. Select your reason for the return (missing parts or pieces)
3. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Make sure to follow our Images, video and text policy when you're uploading images.
4. Select Send.

You can find out more about the process here.

Thanks,

Dave

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