Hi eBay team,

What (if anything) is being done about the feedback review system now that the CS reps no longer have the ability to update feedback themselves?

I have been chasing the removal of a negative feedback on my account for weeks and each time I'm told someone will get back to me within 48 hours but it never happens.

In this case, the buyer was an infrequent ebay user and so missed the deadline to accept my feedback revision request.

The buyer has confirmed over ebay messaging their feebdack was incorrect and they are happy with the item, but they have no ability to revise their feedback any more.

My initial request to eBay to remove the feedback was denied with no reason given.

Your feedback policy https://www.ebay.co.uk/help/buying/leaving-feedback-sellers/leaving-feedback-sellers?id=4007  states: "If you do decide to leave negative feedback, make sure it’s fair and factual..."

In this case, the feedback I have received states 'Console doesn't work'

That is not factual.
The buyer has confirmed it was their mistake and the console does work perfectly.

The buyer wants to revise their feedback (but can't).
The feedack violates your policy.
..yet still it can't be removed.

From the forums, I see I'm not the only one in this frustrating state.