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@gh-5635 wrote:

H

i  there , hope someone please help me to sort this our

I got an email say i need call ebay to reactiavate my account for some reason

This morning at exactly 8am i called an ebay and requested to reactivate my account and they sent me a link to upload a document.

Now this beginning ( Really confused)

While phoning with ebay assitant  , I were texting with them on website also . On the website the assitant told me that my account was permanently restricted and it cannot be reversed back , while on the phone says i  need to upload my document and allow them 2-3 days to check before give to final decision . 

2 people said the different type of solution to my account . After very confused , I went back to them later in 1 hour , called them ask to check  my account again and this time the guy on the phone said my account has been permanently restricted . BUT when I logged into my account , it says my account is still under restriceted ( not permanently) and I Havent received any email from Ebay says my account will be restricted permanently ( My friend had one) . After a few shocks , I tried to call them back again and this time , the one who was in the phone line , she sent me another link to provide my document again and told me to wait 3 days 

 

I am really confused . I'm just starting as a seller last month and this is very drama about . Can someone who already had issued with this type of things before can help me please ? Thank you so much !

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Hi @gh-5635 ,

For this type of request on your account please follow the most recent email instructions that was received on your account today.  These steps with documents will need to be followed through the email option as we cannot resolve account restrictions on the community.

Thank you,

Kat