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i  there , hope someone please help me to sort this our

I got an email say i need call ebay to reactiavate my account for some reason

This morning at exactly 8am i called an ebay and requested to reactivate my account and they sent me a link to upload a document.

Now this beginning ( Really confused)

While phoning with ebay assitant  , I were texting with them on website also . On the website the assitant told me that my account was permanently restricted and it cannot be reversed back , while on the phone says i  need to upload my document and allow them 2-3 days to check before give to final decision . 

2 people said the different type of solution to my account . After very confused , I went back to them later in 1 hour , called them ask to check  my account again and this time the guy on the phone said my account has been permanently restricted . BUT when I logged into my account , it says my account is still under restriceted ( not permanently) and I Havent received any email from Ebay says my account will be restricted permanently ( My friend had one) . After a few shocks , I tried to call them back again and this time , the one who was in the phone line , she sent me another link to provide my document again and told me to wait 3 days 

I am really confused . I'm just starting as a seller last month and this is very drama about . Can someone who already had issued with this type of things before can help me please ? Thank you so much !