@sandown_sweets wrote:
Good afternoon,
I am asking if there is going to be any inprovement on contacting Customer Services and if they are actually going to action the problems and technical glitches on eBay? I have been subjected to several glotches on the platform and it is impossible to get them looked at. Executive Escalations no longer are interested and conversations, when available, with CS is always a pre-written script that they recite. I have heard it so many times now that it is embarrasing for eBay. We are your customers. Are eBay going to start looking after us?
Technical issues are prioritised based on a number of factors such as the impact on the site and the number of accounts affected amongst others. This can sometimes give the impression that an issue is not being looked in to. This is not the case, all reports are reviewed and classified by severity. They are then placed in a queue to be actioned.
You can report any issues you have through he Technical Issues forum and we will post any updates on the issues there.
Thanks,
Dave
