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@elcon_europe_ltd wrote:

I receive orders from Portugal. In order to use Royal Mail Click & Drop, I have to insert the customers Addressee Identification Reference Number (in the case of Portugal, they're NIF number). Without this, Portuguese Customs will reject the import.

Should this not be the responsibility of eBay to ensure their users upload this information?

I regularly have to ring Portugal to get this information.

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Hi @elcon_europe_ltd 

This is this is a legal requirement set up by each country for sellers selling into their country. The responsibility for this falls with the seller and not the buyer.

As its not an eBay policy we cant enforce buyers adding the information. I will reach out to the shipping team to see if its possible to make the information for each country more readily available.

Thanks,

Dave

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