---

@eshopforce01 wrote:

Hello,

At the moment to appeal a decision, you need to let the case close by itself.

By doing so, you get a defect until the issue is resolved (which can take a couple of days).

If you are unlucky and get evaluated for the seller level during this time, you can end up “below Standard” despite winning the case couple of days after the evaluation.

Thank you

---

Hi @eshopforce01 ,

It's best to contact customer support to escalate the case before it closes to prevent this situation from happening.

Thank you,

Kat