Promotion rates changed on our business account jumping by an additional 5 to 10 percent extra was the original issue. CS didnt fix, we amened back to stop the issue.

Because of this system error - we have been charged at rthe system created rate

Credits wanted for the extra charges created when these items sold, 

Charity lisitings? You tell me, despite telling the CS agent many times we have no links to a Charity account or Charity listings they kept babbling on about it, dont know why